FAQ

How do your pieces fit?

Just like adults, each and every child is built differently so I encourage you to refer to our sizing and measurement chart so that you can select a size appropriate for your individual child. Our garments are sized with what could be generally considered "average" in mind, using a standard European garment chart with my pants being on the longer side.

If you are unsure of what size is best for your child, I would be more than happy to make a recommendation, simply email me!

What does "RTS" mean in a listing title?

These items are pre-made a ready to ship out immediately. Often they are items that were made for a market and are now in stock.

When are sold out items restocked? Will they be restocked?

Most of the time, yes, we will be restocking sold out items, especially newly released prints.

How should I wash them?

I am realistic about washing children's clothing - most of us have the best intentions but detailed/special washing and drying instructions may not be always possible.The most important thing to know is if high heat is used, fading will occur, particularly on darker coloured patterns. Therefor, at the very least, attempt to avoid high heat.

My ideal recommended care instructions are as follows:

Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent. Machine dry on a low temperature setting or hang to dry if you have the patience!

Pattern placement and colours may vary slightly from piece to piece as each garment is handmade.

Fabrics are not pre-washed and therefor some shrinkage will occur. With cotton fabric the estimate is that the item will shrink roughly 7%.

 

What does shipping cost?

We currently only sell and ship within Canada.

A local pick-up option is available for customers - you have the choice of picking up from our studio in Airdrie or from Hollyberry Soaps in Cochrane during store hours. When your order is ready, we will email you with information to arrange for pick-up.

Un-tracked Standard Shipping within Canada - $12 Flat rate

Tracked Shipping within Canada - $15 Flat rate

 We are pleased to offer free shipping on all orders over $150 within Canada.

Online orders are shipped from Airdrie, Alberta, Canada.

Ready to ship items are ready to ship within 3-7 business days from date of purchase. 

All pre-sale items will ship according to the dates as listed on the individual item pages.

Shipping times vary depending on location. It could take 2 weeks for standard shipping within Canada. We have flat rate shipping and we offer either tracked or non-tracked shipping options. We are unable to alter the shipping method once orders have been placed.

Please note:  We are not responsible for lost or stolen packages when standard shipping is used and not tracked and insured.

 

Do you take returns?

I hope you receive your item(s) and are pleased with your purchase. If for some reason you are not - new, unworn and unwashed items purchased online are eligible for exchange or in-store credit. Please notify us within 14 days of delivery by email and all original tags must be attached. They must be in the same condition as when you received them. All shipping costs are paid by the customer. Prior to returning the item, please with your return information and address and we will do our best to get back to you as soon as possible. Do not ship your order back without emailing us first, if so, we will have to return your package to sender.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. An exchange or in-store credit will be processed. Shipping charges are non-refundable.

If a 'tracked' shipping method is not selected at the time of checkout we cannot be held accountable for lost or stolen items.

Sale merchandise is final sale.

 

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